Email Replacement

Use the Email Replacement option to replace an existing e-mail address, that has scheduled or monitored
e-mail assignments, with a new e-mail address.

If you replace an e-mail address,  ALL e-mail assignments for the replaced address are directed to the new address.

This tool is useful if you have many scheduled or monitored e-mail assignments to a person who leaves the department or company, and you need to direct all of his/her e-mail assignments to a different employee.

To open the E-Mail Replacement dialog box:

1. From the Tools menu, select Email Replacement.

In the example below, all existing e-mail assignments for:

mmoore@uptownav.com

will be directed to:

tjared@uptownav.com.  

Note:   Be sure to click the Set (2) button prior to
clicking OK (3).