Opportunités de carrière chez Extron

  • Bureau: Extron Europe
  • Lieu: Moscow, Russia
  • Département: Sales
  • Nombre de postes vacants : 1
TECHNICAL ACCOUNT MANAGER RUSSIA

Technical Account Manager

Job Description:

The Extron Technical Account Manager position is a senior engineering position within the Extron Sales Department.  The Technical Account Manager is responsible for the relationship of the Extron resellers within their region with Extron Electronics on all technical subjects.

In pursuit of that, the Technical Account Manager will have the following responsibilities:

Main Responsibilities:

Pre-sales

  • The Technical Account Manager should be in close contact with minimum 75% of all consultants and all technical managers/internal consultants of top 50 dealers.
  • Pro-actively make sure they know them personally and maintains a good relationship.
  • Pro-actively contact them at least four times a year.
  • Pro-actively arrange to visit them at least once or twice a year.
  • Pro-actively make them aware of all new product and their advantages when integrated.
  • Re-actively support consultants/dealers in their request for helping on projects/ tenders.

After-sales

  • Pro-actively contact the top 50 dealers about completed projects
  • Re-actively troubleshoot on site at the request of Application Engineers/Technical Services Director

Marketing

  • Pro-actively discuss with consultants and all technical managers/ internal consultants of top 50 dealers, needed/ wanted product or product changes.
  • Re-actively conduct research in a specific product group area at the request of the product marketing group.

Secondary Responsibilities:

Pre-sales

  • Re-actively conduct technical training on site at the request of sales management
  • Re-actively support dealer shows/trade shows, Extron institute, etc.

After-sales

  • Pro-actively intervene with trouble shooting/ RMA/Driver call logs when there are more then 10 entries and a solution is not visible.

Marketing

  • Re-actively translates/check technical documentation. (If applicable)

Personal responsibilities

  • Be able to perform all the functions of an Extron Applications Engineer, at the highest level, as described in the Extron Applications Engineer job description except for data entry.
  • Maintaining current Instructor Certification in all related Extron Institute course material
  • Maintaining certification in all product, test equipment, and technology areas as per the available Extron TQS  (Technical Qualification Sheet) documents

Reporting responsibilities

  • The Technical Account Manager reports monthly on the visits made to the consultants and all technical managers/internal consultants of top 50 dealers, based on the list supplied to them at the beginning of that year by the senior sales management to the Technical Service Director and the Senior Account Manager of his region.
  • Make a travel report of every visit.
  • Report the result of the troubleshooting on site and consultant’s projects to the Technical Services Director, the Application Engineer(s) of their team and the Account Manager involved
  • Reports three-times monthly the time used for Pre-sales, after sales and marketing.

Depuis 35 ans, Extron, qui a son siège social à Anaheim en Californie, est l'un des principaux fabricants de solutions d'intégration audiovisuelles professionnelles. Les solutions Extron permettent l'intégration de signaux audio et vidéo dans les systèmes de présentation des salles de conseil, des centres de formation et de démonstration de produits, des amphithéâtres, et d'autres environnements high-tech. Notre philosophie est fondée sur trois principes : Service, Support, et Solutions, symbolisés par l'acronyme S3. Extron respecte ces principes et se positionne parmi les premiers fournisseurs de produits et formateurs de l'industrie audiovisuelle professionnelle.

Extron occupe une position de leader dans l'industrie audiovisuelle et s'engage à préserver la qualité de service irréprochable exigée par ses clients. À travers notre philosophie de Service, Support, et Solutions S3, nous orientons nos efforts vers la satisfaction continue de nos clients. Nos clients sont le fondement même de nos activités et nos collaborateurs contribuent activement à assurer la continuité de ce partenariat.

Pour accélérer notre croissance, nous sommes actuellement à la recherche de collaborateurs qualifiés souhaitant saisir une opportunité de carrière professionnelle et enrichissante.

Veuillez envoyer votre CV par fax, courrier, ou e-mail (candidatures électroniques au format PDF uniquement), accompagné de vos exigences salariales à :

Extron USA
Human Resources
1025 E. Ball Road
Anaheim, CA 92805
États-Unis
Fax: 714.687.6378
jobs@extron.com

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Politique de l'employeur d'égalité d'accès à l'emploi

Extron Europe
Human Resources
Hanzeboulevard 10
3825 PH  Amersfoort
Pays-Bas
Fax: +31.33.453.4061
nl-jobs@extron.com

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Extron Asia
Human Resources
135 Joo Seng Road #04-01
Singapour 368363
 
Fax: +65.6383.4994
jobs-sgp@extron.com

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Extron Middle East & Africa
Human Resources
Dubai Airport Free Zone
F13, PO Box 293666
Dubai, Émirats Arabes Unis
Fax: +971.4.299.1881
jobs-dxb@extron.com

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